BIRKENSTOCK is a global lifestyle brand that stands for quality, function and all-round well-being. The historic roots of this long-standing family-run company can be traced back to the year 1774.  Nowadays, the product portfolio comprises sandals and closed shoes, accessories, natural cosmetics as well as beds and sleep systems. With more than 5,500 employees, BIRKENSTOCK is the German shoe industry’s largest employer. BIRKENSTOCK has 16 locations as well as 34 retail stores in Germany, with privately owned distribution companies in Europe, Asia and the USA.

For our division Sales Europe, at our location in Madrid, we are looking for a


Customer Service Manager (m/f/d) - Iberia (Maternity Cover)


  • Manage the Customer Service Team with responsibility for developing, implementing and fulfilling the Birkenstock SLA
  • Liaise with the Group Customer Service and supply chain functions to ensure a smooth and professional customer experience
  • Manage all orders to fulfilment, right first time, with a targeted 100% delivery OTIF
  • Ensure that the customer master data is complete and accurate, and that prices are promptly maintained on SAP
  • Develop and manage high quality and informative reportings of orders and sales, both volumetrically and financially
  • Set clear standards and deploy strategies focused towards these standards
  • Ensure that the credit note process is adhered to and that all credits are approved and raised promptly so all customer debts are collectable
  • Analyse and develop reports required for customer service and sales team
  • Work across teams to share knowledge and  to ensure that sales and service are never compromised




  • Professional experience (min. 2 years) in Customer Service / Operations and as a team lead 
  • Excellent communication skills (in English and Spanish), diplomacy and conflict management  
  • Team player with superb time management skills and business acumen
  • Solution driven and a proactive ‘can-do’ attitude
  • Exceptional attention to detail and ability to analyse data quickly and precisely 
  • Needed IT-skills: SAP, IFS, Outlook, MS Word, Excel, PowerPoint




BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations!

If you have any further questions, please contact Maria Blum +49 221 310835 635.

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