BIRKENSTOCK is a global lifestyle brand that stands for quality, functionality and well-being in all aspects of life. The historical roots of this traditional, family-run company can be traced back to 1774. Today, the product range includes sandals, closed shoes, accessories, natural cosmetics, beds and sleep systems. With over 5,500 employees, BIRKENSTOCK is the biggest employer in the German footwear industry. BIRKENSTOCK has 16 sites in Germany. In Europe, Asia, and North America, BIRKENSTOCK is represented with its own sales offices. Our Digital Europe team always has an eye on the future while keeping our heritage in mind. We’re passionate about digital trends, we seize opportunities, love to try something new and make the impossible happen. And for all of this, we need colleagues who think outside the box, see the bigger picture and love a challenge. We’re looking for people like you – people who want to grow, contribute and create, who put themselves in our customers’ shoes, keep the company’s interests in mind, are able to properly assess risks and never lose sight of their goals. 

Join us in shaping the future at our Munich location as a

Manager E-Commerce Operations (m/f/d) Europe

YOUR TASKS:

  • Responsibility for the Payment & Fraud area within our online shops in the Europe region (approx. 20 markets), as well as for the planning of all operational key figures (incl. set-up and development of a key figure and forecasting tool)
  • Review and optimization of our payment structure and provider landscape
  • Identification and tracking of relevant KPIs with the aim to monitor the entire payment process, as well as implementation of a key performance indicator dashboard for the Digital Operations Europe division
  • Further development of payment processes in close cooperation with the relevant service providers, banks, etc., especially with regard to user experience, customer satisfaction and transaction costs
  • Evaluation of new payment methods and trends in the European context and derivation of recommendations for action for the development of a payment roadmap
  • Controlling, further development and continuous improvement of risk and fraud prevention tools
  • Establishment and development of a medium- and short-term forecast for all relevant operations metrics

 

YOUR PROFILE:

  • University degree with a focus on systems / processes or a comparable, relevant training 
  • At least three years of professional experience in the operational digital environment with a focus on business intelligence, payment and forecasting
  • Expert knowledge of payment types and their development as well as a high degree of online affinity and know-how of benchmarking 
  • Sound knowledge in the use of tools such as Excel, SQL and Tableau; ERP, CRM and OMS system knowledge is advantageous 
  • Understanding of processes, strong communication skills and persuasiveness
  • Strong analytical skills and a holistic entrepreneurial mindset
  • Very good English skills; German language skills are a plus

WE OFFER YOU: 

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations! If you have any further questions, please contact Lena Wulf (+49 151 17941030). 

 

As your application will reviewed by our Talent Acquisition team in Cologne, Germany, we kindly ask you to upload an English version of your CV.


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